2019 ENGAGE311 Call for Presentations
Submission Deadline: August 31, 2018


We want YOU to present at ENGAGE311, April 8 - 10, 2019 in Phoenix, Arizona!

***All 311/customer service center attendee presenters receive 50% off their registration fee.***

PLEASE NOTE THAT PRESENTATION SUBMISSIONS ARE FOR 311 AND CUSTOMER SERVICE CENTER EMPLOYEES ONLY.

IF YOU ARE A VENDOR AND WISH TO PRESENT AT ENGAGE311, PLEASE CONTACT AMBER WIENS AT AWIENS@CSWEEK.ORG FOR SPONSORSHIP INFORMATION.
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  • Suggested topics from attendee feedback:

    - How to Implement 311 / Getting Started
    - 311 Implementation Success Story
    - Virtual Call Center Tour
    - Best Practices and Standards
    - Community Engagement
    - Social Media
    - Employee Engagement, Retention and Morale
    - Disaster and Emergency Preparedness (Blizzards, Fire, Tornadoes, Storms, Active Shooter, Riots, etc.)
    - Career Paths in the Customer Service Center
    - Managing in Stressful Circumstances
    - How to Coach and Train Different Personalities
    - Department Relationships and Partnerships
  • If other, please describe.
  • PLEASE LIST ANY CO-PRESENTERS IF APPLICABLE

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