EmailMeForm
2020 ENGAGE311 Call for Presentations
Submission Deadline: Friday, September 6, 2019
We want YOU to present at ENGAGE311, May 18 - 20, 2020 in Fort Worth, Texas!
***Presenters receive 50% off their registration fee***
PLEASE NOTE THAT PRESENTATION SUBMISSIONS ARE FOR 311 AND CUSTOMER SERVICE CENTER EMPLOYEES ONLY.
IF YOU ARE A VENDOR AND WISH TO PRESENT AT ENGAGE311, PLEASE CONTACT AMBER WIENS AT AWIENS@CSWEEK.ORG FOR SPONSORSHIP INFORMATION.
Name
*
First
Last
Title
*
Company
*
Email
*
Phone
*
###
-
###
-
####
Need a presentation idea? Take a look at our suggested topics from attendee survey feedback:
- How to Implement 311 / Getting Started
- 311 Implementation Success Story
- Virtual Call Center Tour
- Best Practices and Standards
- Community Engagement
- Social Media
- Employee Engagement, Retention and Morale
- Disaster and Emergency Preparedness
- Career Paths in the Customer Service Center
- Managing in Stressful Circumstances
- How to Coach and Train Different Personalities
- Department Relationships and Partnerships
- Lessons Learned
- Training
- Bridging the Gap Between 311 and Utilities
- Remote Worker / Work From Home
Presentation type:
*
Please select
Traditional Presentation
Learning Lounge
Panel Discussion
Other
Other:
If other, please describe.
Proposed length of presentation (including time for Q&A)
*
Please select
20 min.
30 min.
40 min.
Presentation Title
*
Presentation Summary/Description
*
Key take away(s) for attendees
*
I am interested in participating on a panel discussion
*
Please select
Yes
No
Maybe
PLEASE LIST ANY CO-PRESENTERS IF APPLICABLE
Co-Presenter #1
First
Last
Title
Company
Phone
###
-
###
-
####
Email
Co-Presenter #2
First
Last
Title
Company
Phone
###
-
###
-
####
Email
