VA Profile -- Kimberly Poison
/div>Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Kim's background, while also demonstrating her writing skills..
"I started working in the BPO industry back in 2015 and have been part of the Customer Service, Billing, basic Technical Support, Real estate receptionist, Real estate cold calling side of the business. I’ve been a Customer service representative for 4 years. My job was to know and understand their concern, provide the best solution possible.
I also have experience doing third-party collection, non-voice customer service, email handling, and Chat support. I have experience doing inbound and outbound calls, I have handled accounts with high volumes of calls, accounts with a high volume of emails that I needed to respond to.
I Specialize in quality, speed, and process optimization. I am energetic and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses With my past experiences, I have learned to handle different types of scenarios, challenges, and issues."
