VA Profile -- Geremie (Gem) Azul
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Geremie's background, while also demonstrating her writing skills...
"I worked as a Home Based Technical Support and Sales Representative Full-time with a US based client that has Computer Clean-up products. As a Technical support representative my daily responsibilities include doing outbound calls to warm leads who sent inquiries thru our chat support or direct line, explaining the issues happening with their Computers and upselling products as needed. Other tasks include data entry and client follow-up. I enjoyed working with them since I had previous work experience as a Technical support representative for 4 years. The team was also very supportive to newbies and they always provided coaching for us to be well equipped for every call.
I also worked as an outbound Homebased Market Researcher, Temporary Account Full-time. I was responsible for dialing leads available through their CRM and asking leads to participate in the surveys. Normally I would dial 500-600 phone numbers in a day which might sound taxing but for me I enjoyed it since I was able to hone my phone handling skills. Other responsibilities include data entry for customers information and weekly reports.
I also had experience working with a US client who has a Mortgage business as a Home Based Appointment Setter. During this employment I was responsible for cold-calling leads to offer their service and to get valid appointments for the day. Along with that I worked part-time for a Nepal based client who has a Dog Product business. I was responsible for cold-calling leads that they provided and my goal was to have valid appointments for the day. I had fun working with these business owners since they gave me work flexibility and they provided me with training which I can now use for my further endeavors.
I also had long years of experience working as a Technical Support Representative in an office-based Call Center set up wherein I handled inbound calls and did upselling of their internet products. I enjoyed being with this company because after a few weeks of working with them I realized that working as a Customer Support Representative and communicating with different types of people is my strongest asset that I can utilize till now."
