• VA Profile -- Kurt Alec Fallarme




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Kurt's background, while also demonstrating his writing skills...


    "My recent job involved Assisting in the formulation of targets for individuals and teams given by the vendor managers (Clients) and our local employers. This includes the KPI that needs to be reached every month, and also onboard new employees, answer questions from staff and provide guidance and feedback, Anticipate escalation and take over calls when needed, Devise ways to optimize procedures, and keep staff motivated, Measure performance with key metrics such as call abandonment, calls waiting etc.

    Ensure adherence to policies for attendance, established procedures etc. such as product knowledge, and how it is being executed properly and Keep management informed on issues and problems to have a better calibration with them.

    We also need to share a bond with our team to know the necessary information if there would be any challenges, a team works better once they are comfortable, close, and share a bond with their co-workers.

    My job as a Business Support Manager heavily relies on Preparing for monthly/annual results, particularly on sales, and profit and loss management. The task that was given to me, is to educate our site about the updates of on-going promotions for our customers and relay that message to our customers for them to benefit and to continue to use Comcast as their main service.

    I coach, team leaders, and CSRs to missed opportunities that they had either from their performance report or through listening to recorded calls, to further develop the company's performance rate and make sure they commit to what was discussed to know how to approach the challenges they are having.

    Another task that I have was to provide "Sales Talk" to new hires, and educate them with the tools, the know how's and best practices that was observed in operations to achieve the KPI goal for number of sale, and also how to manage their community's P&L. "