VA Profile -- Maria Cecilia Galang
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"I had several remote jobs before. I have handled inbound appointment setting for one and a half year. I’ve been a private English Teacher and remotely tutoring Korean family of 5 and Chinese students. My previous remote job was with an Australian client as a virtual assistant. For this job, I do admin tasks, inbound and outbound calls for appointment setting and order taking or quotation, payroll, invoicing, and account management.
For the BPO, I started as a customer service representative for a satellite cable account. We do inbound basic trouble shooting, setting technician appointments, and processing orders, payments and installations. We also answers customers’ account and product inquiry and make sure they are well educated about the product and the services they are enrolled with.
After that first BPO job, I was with a Telco account and I was a Customer Service Representative for few months and was promoted as an Assistant Trainer and that ran for 2 years. I facilitate product training, handle mock calls, calibrating calls, answering supervisory calls for the nesting period of the trainees, and doing admin tasks as well.
Then I was introduced to Technical Support. I’ve handled several accounts and products such as VOIP, Internet and phone account, printers and my previous one was cloud VOIP account. We handle inbound technical troubleshooting, payments, account management, billing and payments. I make sure to resolve the customers’ concern with satisfaction. This is not just inbound phone call but I also handle chat with the same scope support. I handle a maximum of 3 chats at a time and sometimes one inbound call and 2 maximum chats if the need arises."
