VA Profile -- Elizabeth Belarmino
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Elizabeth's background, while also demonstrating her writing skills..
“I worked in the BPO Industry for 11 years and it made me understand the importance of providing good customer service to customers to retain the loyalty of the customers in the business. Customers are the bread and butter of the business. I am goal-driven that can work individually or in a Team. I started as an agent, was promoted to Quality Assurance Analyst and after 3 months I was endorsed as Team Lead. Team Lead was a challenging role since I was dealing with different sets of agents with different sets of behavior. Although challenging, it was fun working with them and we had established a good relationship and was one big motivation to drive them to adhere to the KPI as set forth by the Client.
In 2017-2018, I joined another BPO company as a Customer Service Representative. My job is to schedule, reschedule and cancel a repair for appliances and upsell in home improvement. In 2019, I was recalled back by the same company and assigned me HP Sales. In sales, I learned how to pump my adrenaline and be persuasive in selling to close sale/s in a day. Summing my 11 years of call center experience, I never had any issue with Reliability. Reliability talks more about the attitude towards work and how it impacts the business.
Nowadays, I run an ad for my online store. I also teach how to run ad/s using the Facebook Platform. Most of my students are networkers. I let my students understand and adhere to Facebook Ad Policies to avoid rejection of ad and restriction of ad account. At the outset of the pandemic, taking advantage of running an ad can leverage income for business owners.''
