VA Profile -- Gustavo Campos
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Gustavo's background, while also demonstrating his writing skills...
“I've been working as a customer service representative for 5 years. I speak fluent English as well as Spanish.
I began working with Teleperformance back in 2008 as a customer service representative for Sprint. I was taking inbound calls from customers living in the United states regarding billing inquiries or general doubts about the services we were providing. I can say that I take pride in every call due to the fact that I have great listening skills as well as patience with customers in order to resolve any doubts or questions they may have by putting myself in there shoes, and ask myself; "how would I like to be treated, if I were them on the other side of the phone call"
I was awarded once the "Customer satisfaction award" because the client had been transferred numerous times, and she was really furious to the point of considering terminating her contract. However, with patience and critical thinking I was able to dig months back to a surcharge that was wrongfully applied to her account by a new CSR and that was a charge that was generating an additional 25 dollars to her bill. Before I was done she was really pleased for someone to take the time to really look into the matter and she requested to speak to my supervisor in order to thank them for the great work I had done.
In addition to that I was recently working for Mr. Rekey (The Locksmith Company) and we would take calls from clients in order to book an appointment and have a technician meet them at their home and have it Re-keyed. I was later promoted 6 months later after hard work and dedication to become a Team Lead. My tasks were to make sure each team member had all their email requests submitted into our CRM and have an agent reach our clients via calls or emails as well as text messages so they could have a booked appointment with one of our technicians. I was also incharge of getting all invoices done and having our collections department do their daily task in a timely manner and making sure all CSR had their call metrics met for quality assurance purposes.
I believe that some of my strong soft skills are being organized. I'm very detail oriented and having great communication skills with my coworkers. I like to be well organized and manage my time efficiently, which can be accomplished in everycall by being an active listener, and asking key questions to provide a resolution to our customers needs. I look forward to working with you, and being a valuable member of your team."
