VA Profile -- Jenneth Marie Padin
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jenneth's background, while also demonstrating her writing skills...
"My name is Jenneth Marie Padin but I preferred to be called Jen. I have been in the BPO (call center) industry for long 8 years. With these years of experience I have been mostly with the frontline customer service and this has molded my customer support skills.
I have worked with telecommunications company for United States and Australian companies. Back then my job was to answer phone calls, help customers with their mobile phone problems may it be technical or account issue. My job is to ensure that before the customer hangup everything is already taken care of, meaning issue resolved and that they are advised to get additional services to tailor fit their needs. I have worked with prepaid card provider in the United States as well as I also worked with a bank that provides retail store credit cards. When I was with the prepaid services I became part of a specialized team which our job role was to take escalated phone call and at the same time we act as Subject Matter Experts. Taking escalated phone calls was not easy I must say. Taking the negativity and highest level of frustration of an angry customer was very tough. However, this did not stop me to excel, because in exchange of this job role is an exceptional incentive scheme and so far I have not missed any bonus since I have been with the job role. Pretty much almost all my career I have been into customer facing role which has made me very flexible in speaking to any types of people."
