Nationwide Barcode Support
In order to best serve you, please enter all information below. We will respond via email quickly.
Type of Support Needed
Please Select From the Following
Resend Link for Download
Problems with Downloading Barcodes
Issue with Existing UPCs/EANs
Duplicate Certificate of Authenticity
I have UPCs, I need Graphics
I need Shipping Container Barcodes
How Do Barcodes Work?
Be sure that you have read our tutorial here, first.
Order Barcode Graphics
If you already own your UPC, EAN or ISBN numbers and need graphics from those numbers:
We state throughout our website that the following retailers require a direct relationship with the GS1: Walmart, Kroger, JC Penney's and Macy's/Bloomingdales. These 4 super-big box retailers will not take UPCs from 3rd party providers and will only accept your having a direct relationship with the GS1. Please reread our tutorial and/or Terms and Conditions
Amazon - if you are listing a name brand item or are using Amazon's EDI system, their current requirement is that you need either the original manufacturer UPC or need a direct relationship with the GS1.
If you are having any other issues, please continue to complete the support ticket.
Resend Link to Download UPCs
In order for us to locate your order, we need to know the exact name on your certificate of authenticity and the email address that you used to place your order.
Barcode Labels and Tags
We recommend Pacific Barcode Label Printing Solutions for all of your product and barcode labels.
27531 Enterprise Circle, West
Temecula, CA 92590
Issue with Downloading UPCs
I see the links to download but cannot get them to download.
There are no links to download the UPCs
The page is completely blank
Downloading from the links
The easiest way to download your materials (certificate, spreadsheet and zipped files) is to right click on them with your mouse and then "SAVE LINK AS"
Please respond back with the email address that you used for the order and we will research and respond shorty.
I am getting an error message when I use my credit card.
My credit card has been declined
I do not see where I am supposed to purchase UPCs.
Error Message or Declined Card``
Nationwide Barcode uses Authorize.net as a payment gateway and we ONLY take payments via our website.
Declined cards are typically because of an address mismatch between what you have entered and what the back either has or thinks they have on file. If you get this error message more than once and you know that your information is correct and there is no problem with your credit card, you may want to try paying via PayPal and select the credit card option.
Where to Buy UPCs
Look at the top of the page where the menu bar is located and click on ORDER BARCODES.
Issues with Existing Barcodes
I can't open the zipped file
I can't find the links to download my UPCs
I have misplaced my barcodes and need to redownload everything.
Smartphones - when I scan my barcode my products don't show up.
Amazon - I am having problems listing my items.
Amazon - my numbers have been hijacked by someone else and show up under a different product than mine.
Printing the UPCs - I need help.
My retailer won't accept my UPCs.
GS1 lists the UPCs under another name
If you are on a Windows based PC, after you save the zipped folder to your computer, RIGHT CLICK on the folder and extract the files.
The Download Links are in blue at the bottom of the 'Thank You' page. If you do not see them, please double check that your payment went through...and then, notify us.
If your UPCs are not showing up in Red Laser, Shop Savvy, etc., you will need to upload your data files to their database. This is not an automated process.
Please let us know the name that was on the certificate of authenticity, the approximate date of purchase and the email address that you used to place your order.
Please let us know what the issue is. We understand that the customer service reps at Amazon are clueless and don't care about their customers...we do. Let us know the issue and we will do all we can to help sort this out.
Amazon - Duplicates
Sometimes there are people who make up numbers that coincidentally are the same numbers that you own. Please let us know what the EXACT ISSUE is including the UPC number that is duplicated. We will get back to you with a resolution
We have several videos on printing UPCs.
Retailers and UPCs
We have identified 4 big-box retailers that will not accept UPCs from UPC resellers which include Walmart, Kroger, JC Penney's and Macy's and Bloomingdales. To do business with these retailers you MUST HAVE a prefix directly from the GS1.
Should you go to the GS1/GEPIR website and look up the UPC/EAN, the returned value will be the original trade name associated with that prefix. The GS1/GEPIR is returning the information for the prefix and not the number.
Shipping Container Codes
Name as it appears on the Certificate of Authenticity
Please supply us with the beginning UPC or EAN numbers.
Description of Issue/Requirement
For us to help you, we need specific information...please let us know what you need. Thanks
Please let us know what UPCs/EANs you are having an issue with.
Screenshot of conflict
If possible, please take a screenshot of the issue and supply to us. You may add multiple files
Please enter the text from the image: