VA Profile -- Wilcon Joice Arbuis
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Joice's background, while also demonstrating her writing skills...
"My training and experience as a customer service representative will enable me to be successful in delivering the needed tasks to be done. I have been employed by two of the big Business Process Outsourcing (BPO) companies stationed here in the Philippines. During my employment time, I was trained to handle customer concerns and inquiries in a timely and accurate fashion.
I've been with Teleperformance for 2 years and 1 month from January 2014 to February 2016 during that time I was with Time Warner Cable(TWC) account which is a United State Telecommunication Service. I handled Technical support for cable, Appointment Setting, or Booked a Technician Schedule for cable issues and problems, at the same time I assist customer Bills and payments, complaints, Order processing, and sales.
My other BPO job was with Telstra another Telecommunication Service in Australia. I've been with the company for 1 year and 11 months from March 2016 to February 2018. I handled Mobile Support which I assist Customer Account management, customer billing issues, and concerns like processing payments and resolving customer problems, and we sometimes pitch to get a sale (not hard selling).
Along with the proven customer service skills, I have strong computer software experience and office/personal management abilities. I am also trained and able to handle sensitive and confidential matters with discretion and utmost confidentiality.''
