VA Profile -- Rosemarie Ancheta
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Rosemarie's background, while also demonstrating her writing skills...
"I worked in the corporate world as a call center representative for more than 6 years. The first company I worked for was Teleperformance PH. I stayed with them for 8 months and handled a healthcare account. In this account, I received inbound calls from clients regarding their insurance. We check if the medicines they use are included in their plans and refer them to the appropriate department if they need urgent medical attention.
My second company was called Telco Services Australia. It is an Australian telco account and I stayed with them for 5 years and 5 months. My roles were customer service representative, which lasted for 6months and I was promoted to become a trainer. Since then, I started handling classes for new hires and supported the team as a Subject Matter Expert. I transferred to the complaints team after 3 years and worked as a complaints manager for a year until the LOB was closed. I handled inbound and outbound calls and exchanged emails with the customers until the complaint was closed and resolved.
My last post before I left the company was QA Specialist. I listened to sales calls specifically for business accounts and grade them according to the legal scripts they follow in closing a sale. I have also provided feedback on how to improve call handling and reinforced compliance."
