• VA Profile -- Theresa Milna Diana Gargantiel


    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Theresa's background, while also demonstrating her writing skills..


    "I have a 12-year Customer Service work experience wherein my English communication, interpersonal and skills are fully developed, and I have mastered multitasking. I have been into 2 major BPO companies and worked in a home-based voice and non-voice jobs. A few of the fields I am an expert in are Customer Service, Technical Support, Sales, Email handling, Chat Support, Appointment Setting, and Data Entry.

    My first call center experience was as a Customer Service Representative of a Cable and Internet Provider based in the US, handling inbound calls, resolving customers’ billing charges, do basic troubleshooting, and of course deal with their frustrations. And then I transferred to an online Travel Agency, also located in the US, in which I was employed for 10 years as a Travel Consultant. I’ve started as a Customer Service Agent doing inbound and outbound calls to passengers addressing their concerns on their flight itineraries. Then I was moved to different departments to handle various skills. I spent 3 years in Queue Management which handles schedule changes of flights, 3 years in Chat Support which includes email handling and incoming messages, a year as a Fraud Analyst where we investigate if payment information is legit and valid, a year in Ticketing where we issue flight tickets for flights booked by passengers thru the website or any modification made to their flights and 2 years in Finance where we verify the validity of account discrepancies and resolve collections from customer payment, sales, and trade promotions. I must say that my 10 years of experience have molded my skills, helped me acquire new ones and mastered multi-tasking. I am an expert in Sabre GDS (Global Distribution System) and Microsoft Office like Word, Excel, and PowerPoint.

    While working in the BPO Industry, I also worked part-time thru online jobs. I started as an appointment setter of an SEO company for six months. The job focused on outbound calls for potential clients offering SEO services and plot the schedule at their most convenient time. While on it, I also joggled with annotation tasks that are purely non-voice, and as a Chat and email support agent of a travel/tour company located in Germany. Just last year, I decided to leave my office job and work from home. I have a year of experience as an appointment setter of an Insurance Agency which has the same tasks as the SEO company. Then, I left the job when I accepted a new one as a Virtual Assistant of a privately-owned provider of health and wellness information which only lasted for a month. After that, I only got to work part-time and short-term jobs. Early this year, I landed a Customer Service Agent position for a cleaning Agency. The tasks included assisting both clients and cleaners with their needs, make it easy for both parties to connect and provide/receive cleaning services. I am hardworking, honest, intelligent, energetic, creative, dynamic, reliable and I know how to value my job. I can work with zero supervision and under pressure. I am a very good employee and will promptly do what is being asked. I am a team player and I am eager to learn new things. These qualities are the most effective and efficient to be successful which makes me qualified for this position. I am looking forward to working with you. "