VA Profile -- Nataly Favela
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Nataly's background, while also demonstrating her writing skills...
I have 3 years experience in call centers.
My first job in a call center was with Teleperformance with their client Grubhub as a customer service agent. I was taught how to be patient and have good active listening so I can understand the client’s problem and give them the best solution and since I was dealing with 3 types of clients ( Customer,Driver and Restaurant) they all have different types of problems. I was with them for about 6 months and even though it was a demanding job I really liked working with them.
My second job in a call center was with Ava’s Flower as a sales agent. I was with them for around 7 months and this job was hard in the aspect of having sympathy with the clients due to most of the flower arrangement I had to sell where for people who had loved ones passed away recently.
Once I quit with Ava’s my next job was with CES and I started as a sales agent for their newspaper but was quickly raised to quality analyst, where I had to have active listening to the calls I had to hear and eye for detail when a new script came to us, I had to give coaching to does who needed it and if necessary give training for the new script. I also had to enter sales data when required. I was with this company for more than 10 month but had to let them go since i had to move to another city but i really loved my job with that company since I had to get better with my computer and writing skills
Lastly, my recent job was with a home base company being a receptionists and a VA assistant as well as having to sell solar thru the phone. This job even though I only was with them one month I learned how to be patient, be organized and speak properly with new clients."
