VA Profile -- Minerva Reyes
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Minerva's background, while also demonstrating her writing skills...
"I have worked in the Call Center industry for 8 years and this experience helped me with the tasks I handled when I started my career as a freelancer. My bucketful of management skills was developed when I was promoted as a Quality Coach since I was given different teams to handle and certain metrics to meet. In line with that, I also have a separate goal to meet and that helped me exercise my multitasking and organization skills.
Tasks like setting appointments for people who have health insurance and also providing their benefits are my main role as a Customer Service Representative. This task required me to be consistently accurate with all details given by my patients as one detail might reject them from the service we provide. This task also required me to take Customer Service on a different level since you will be dealing with patients who are terminally ill and have to manage their medical bill at the same time.
My career as a freelancer focused more on how to handle customer concerns through either email or chat. Most of their concerns were common like questions about the product or the delivery timeframe but on occasions, customers will ask a vague question about our service. This trained my decision-making and problem-solving skills since this is not the typical office setup that you would have someone to readily available.
I'm really looking forward to becoming part of your team. Hoping to hear from you soon."
