VA Profile -- Maryvon Esplanada
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Maryvon's background, while also demonstrating her writing skills...
"My first job was with IBM back in 2011. I worked as a Customer Service Associate (CSA) for a Canadian telephone company. As a CSA, I take inbound calls and assist customers in their inquiries and/or billing concerns. I also provide technical support for some basic issues on their satellite television. One of our metrics is also to upsell. A CSA must try to offer additional TV package or additional service such as home phone or internet to the customer. After 3 years of working for IBM I have decided to take one step up the ladder as a Business Technologist or Service Desk Level 2 Analyst.
May of 2013 when I transitioned from IBM to Atos as a Service Desk Analyst (SDA) for a global professional services company in the US. This is also an inbound calling campaign. I have supported North America, Latin America, Europe, Middle East, and African regions. One of the task of an SDA is to provide technical solutions to the company users/associates over the phone. I do basic troubleshooting of their office laptops or computers, and software such as the tools they use to perform their job. I also did admin tasks like password resetting, scheduling an appointment with an on-site technician, and/or requesting for a replacement of the company assets they are using like laptops and cameras. Our service level agreement with the company is to provide solutions to the user’s technical issues in a timely manner.
While I was working as an SDA, I did also tried to enter into the Business Development field as a part timer. I was able to successfully sign contracts with great campaigns for several start up call centers. One of the startup call center companies I have helped is Reliance HR Solutions. As a Business Development Manager, I have done different business development plans for the growth of this company. Closing deals with clients to get a campaign for the company is one of the biggest achievement I had in this field of service. I am so proud to brag that the campaigns I have provided for the company is still an ongoing account up to now. When I was able to close 2 campaigns for the center, I decided to resign from Atos and start working from home.
After my 6 month-contract with Reliance, I started working from home for a freight forwarding company based also in the US. As an Operations VA, I do updates on freight details such as pickup delivery date and time, origin and destination, and weight and quantity of the shipment. I am also responsible to send emails to the customer service to notify them of any changes or updates made on a particular “load” (in layman’s term, “shipment”). I make sure that the freight info on the 3 software we use tallies and are updated. Setting up appointment for pickup and/or delivery for California and Washington is also one of my tasks.
I therefore conclude that I have great technical skills, and is attentive to details. Also, I am excellent in performing administrative jobs and most especially providing customer service both to the consumer and to the company I will be representing."
