• VA Profile -- Clarisse Miranda



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Clarisse' background, while also demonstrating her writing skills..


    "Good day! My name is Clarisse Miranda. Let me start by discussing how ready I am with the work from set up. I've been working from home for more than one year now so I have all the necessary equipment including a backup computer and internet service connection in case needed.

    I've been with the Customer Service Industry for years now. My first ever role was as a Customer Service Representative in a financial account. This is purely calls and we help customers out in terms of their billing disputes, processing their payments and fee reversals. After this, I've applied as a Technical Support Specialist with Connected Vehicles. This is an account that provides roadside and emergency assistance to vehicle owners. It also allows them to remotely control their vehicles using our smart application. Basically, we are all around here. Besides the technical part we are also the frontliners as customer service agents and sales representatives as well since we have to sell our services to the customers. This was the account that I was with the longest. I was promoted as a Quality Assurance Analyst for this same account. I have experience with doing performance reports and script writing. As a previous Quality Assurance Analyst, I'm the one who creates monthly performance reports of agents to gauge the performance level of the 2 sites that we are handling, one in Raytown and one here in the Philippines. I have to supply ways for agents to easily handle customer's concerns. We started by supplementing them with pattern scripts that they could use to provide excellent customer experience. After that, we did weekly coaching to be able to identify their opportunities and address it right away. I am also responsible with weekly calibration sessions with OEM clients, operations manager, and supervisors to make sure that we are all properly aligned with the procedures and processes of the account.

    When the pandemic started, I had to look for a job that provides me an alternative to work safely at home. The first one I had was as a contractual sales agent for a HealthCare account. Then my most recent job position is as an Email/Chat Support representative for an ECommerce Drop shipping Account. The main role is to provide order status, process cancellations and return requests for customers. We also facilitate warranty replacements. The account was purely non-voice but since we have to coordinate directly with vendors and manufacturers, we mainly call them to be able to provide a quicker resolution for customers. We also support Freight Orders, help customer's out in terms of tracking their shipments and doing follow-ups with manufacturers.

    My most recent job position is the one mostly related to this role. We use Zendesk as our main platform. Thank you for taking the time to read this. I hope that you consider my application. If you wish to get to know more, I'm very much open for an interview. I look forward to hearing from you soon."