VA Profile -- May Flor Esperanza
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand May's background, while also demonstrating his writing skills..
“May Flor at a very young age focused on career building. She started working as a Student Assistant and later on as a Working student at St. Louis University. This helped her gain administrative skills and improved her ability to deal with people. She worked as an English tutor for a Korean family, which helped her become more fluent in the English language.
She graduated with a degree of Bachelor of Science and Business Management major in Financial Management. She found greater passion in working as a customer service specialist in the BPO industry. Working in a big company with a lot of people, pressure and, challenges gave her more knowledge and experience. She finds more sense of achievement in helping customers especially the difficult ones. She can work under pressure and with minimal supervision. She showcased her ability to adapt to changes as metrics, products, managers and, teammates changes.
In 2018, May Flor suffered from Bells Palsy but this didn’t hold back. She started with her freelancing career. It was a difficult journey. She sent hundreds of applications and received hundreds of rejections. Finally, she got a client in 2019 as an email outreach specialist. She made sure that she does her best and offer as many ideas as she can. Unfortunately in 2020 when the pandemic started her client’s business didn’t make it.
In April 2020 amidst the Pandemic she was very happy to get clients. Her first client is an Amazon coach who asked her to create Standard Operating Procedures on how to set up, build and rank an Amazon store. All of this was new to her but she was very persistent in finding ways. Later on, she was asked to collect charges from their customers and bookkeep. Her 2nd client is in the eCommerce industry selling print-on-demand products. She started by creating designs for her client, fulfilling orders and, communicating with the suppliers and customers. As the business grew she was asked to manage additional designers and a customer service representative to help them. She may have left both clients but she’s still in touch with them and helps them whenever she can.''
