VA Profile -- Rana Guarin
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Rana's background, while also demonstrating her writing skills...
“I have been working since 2008, and through the years, I have gained knowledge and experience in providing quality customer service and resolving complex customer inquiries.
I worked as a Data Admin for an online retail store. My task was basically inclined with customer service. I provided answers to new, open and pending tickets raised via the application through Zendesk. Aside from managing the tickets, I also worked on the requests of the users if there was anything that needs to be corrected or adjusted, as long as it does not violate the application’s terms and conditions. What I enjoyed most about this experience was being able to help people out. As a consumer myself, I know what it feels like when there’s something that’s not going the way it’s supposed to go and I would want to get my issues resolved in a timely manner. I also liked the relationship I had with my client. My client was very approachable and very understanding. He pretty much gave his VAs the flexibility of time as long as we are able to finish our tasks.
Before I became a Data Admin, I was a
Business Consultant. I handled both business and residential accounts. The role included responding to telephone, internet and mobile inquiries regarding the customer’s bill and recommending the best resolution so that they can maximize the use of their service. Sometimes, if the customer’s concern is too complex, my role would be like a case manager so that their issue would not be passed from one consultant to another and be able to provide a better resolution. What I loved most was the work environment. The atmosphere helped a lot especially during times when I get stressed out. I think that it’s important to have a good relationship with the people you work with because these are the same people that you will be with most of your waking hours and it really helps to look forward to seeing the people you work with. Just like in my previous role, I also loved being able to help the people who called us. Most of the calls that I received were billing concerns, I’m happy to help the customers with adjustments as long as it was within company rules. If there are no adjustments to be made, I’m happy to at least impart with them ways on how to save more with their service. It may be a small thing, but little things matter. "
