VA Profile -- Jillaine "Jill" Manipol
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jill's background, while also demonstrating her writing skills...
"I spent the last 5 years working as a Customer Service Consultant for BPO companies. I have been a student services advisor for Australian students of Australian Institute of Management for almost 2 years. My tasks include:
- Doing welcome calls
- Creating study plans for students
- Contact them through calls/emails/chats to check progress of their modules, and
- Arrange a meeting with study coaches should they need one.
What I love most about this job is that I get to help student complete their courses by providing any possible support that they may need. After that, I briefly became an Order Processing Consultant for Australian Restaurants/fast food chains. My job is to inform the restaurants of the orders in our system. It was a very fast paced job, and I actually enjoyed it for a little while, but I felt like I was meant for something more.
Shortly after that, I ha d a back office job as a Customer Service Specialist for almost two years as well, where I mostly process customer's requests to be transferred to the Australian energy retailer I am working for. This is a very easy job which is why I stayed for almost two years, and it kind of locked me inside my comfort zone for a little while.
Lastly, I was a Claims Consultant for an Australian Car Insurance Company called Suncorp.
We are considered as front liners in this department as we take the calls and transfer them to the right department. Most of the time I can resolve the concern on my end, so I try to do that as often as possible. I have assisted in extending hire car duration, explain vehicle assessment process, book customer's vehicle for repairs and I have done hail claims as well.
I also send emails to customers for updates regarding their car repairs updates. It’s actually not included in our process, but I really want to give customers assurance and great customer service that I would like to receive myself . I definitely loved my job here. I know that customer service is really something that I am passionate about especially when I am assisting an elderly. I feel like I have a purpose, and by doing jobs like these I have this feeling of fulfillment at the end of the day.''
