VA Profile -- Melody Tuliao
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Melody's background, while also demonstrating her writing skills...
"I’m Melody B. Tuliao. I graduated in Hotel and Restaurant Management Services an associate course. I have been married for 9years and I have 2 kids. I also spent most of my time learning different things by watching videos on YouTube and checking on google . I am an optimistic, jolly, self - motivated, and positive person towards my career life. In regards to my work experiences, I’ve been working in the BPO industry for 6 years now. Most of the accounts that I handled were telecommunication accounts in the US. I also experienced working as a collection and sales representative for 6 months.
The most recent company that I worked with was with Asurion one of the Insurance company in the US and UK that process claim for customers electronic devices (phones, tablets, and smartwatches). We also offer customers an extended warranty for their smart electronic devices at home. I also worked with IQOR I handled T - Mobile for business account for a year. My duties were to answers inbound calls to resolve customers billing issues, processing orders and track, account changes, and resolving escalated issues. Prior to working with IQOR I also worked with EXL as a collection CSR for United Rentals one of the biggest equipment rental companies in the US and Europe. My duties were to do an outbound call to accounts payable and business owners to check payment status for their overdue invoices. We also sent them an email reminder to give them a reference for the status of their account and also to know whether they will be extending their rentals or they were about to return the equipment. Were also resolving any billing dispute for incorrect charges. Then, I also worked with Conduit Global former KGB Philippines as a CSR for Verizon prepaid consumers. We're assisting the customer with their billing and usage concerns and doing basic troubleshooting.
Lastly, the first BPO company that I worked with was with Convergys I handled At&t and Directv for consumer's accounts. We're processing account changes, billing issues, order processing, and troubleshooting. Based on my experienced I can say that I'm well equipped with the knowledge and learnings of those experiences that I had with the different lines of business that I've been with. I know that I still have areas to improve and I'm willing to undergo training and learn more. I'm a fast learner and I always put my best effort into everything to always get the job well done. I also make sure that I finished the work given to me on time and try to fulfill all the needs of the company."
