VA Profile -- Karla Ceballos
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"My name is Karla Ceballos and I am 42 years old. I currently reside in Agua Prieta, Sonora. I grew up in San Pedro, Ca. I'm married and have one daughter.
My most recent employments have all had to do with some type of customer service. I started at a grocery store as a cashier and quickly got promoted to display. I had to help out costumer's with checkout. The position also had me answer questions related to products. As the stores display I was in charge of printing and placing the sale prices through out the store. This task had to be done weekly.
Then I move to Nogales to be closer to my daughter. She's studying in Nogales, Az. There I got a job working at a factory that was dedicated to producing and selecting wiring harnesses. The geneses were made for all types of products. John deer vehicles, industrial machines and a large variety of other products. I started out as an operator then got moved to line supervisor. I worked as line supervisor for 6 months. I was in charge of 8 operators. Making sure they were doing the task or job right . The harnesses were built in a assembly line. One person would exert on task then pass it on, and so forth, till the whole item was completed. My primary function was more quality control and supervising.
Then I moved and was hired at another grocery store. I became the supervisor of an area of the store. The store is dived in sections. Each section is ran by a supervisor. As a supervisor we were in charge of receiving the merchandise , products. Placing the merchandise in its place. Pricing the item. Also one of the most important task was helping out customers that had any questions regarding any product in our assigned section. Normally if called by a customer that needed assistant it was for a complaint or problem. As supervisor I learned how to deal with upset and frustrated costumers. I learned how to be patient and listen.
I am very thankful and appreciate this opportunity.
