VA Profile -- Regine Feranil
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Regine's background, while also demonstrating her writing skills..
“ I have worked in the BPO industry for 5 years and 5 years as a freelancer. I have been working in BPO/Call center here in the Philippines for 5 years before I started freelancing. I have handled US, UK & AU customers in the past. I have experience in Telco Customer Service (Orange UK, EE UK, T-mobile US), I also have experience in Financial Customer Support (Macy's Credit & H&R Block US). I also worked as a sales and customer support for Macy's Online. I have excellent English communication skills and I can make sure that the company's customers are 100% satisfied with the service I provide. In addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, and Gsuite. I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce. I handled all inquiries via email, chat, or phone that is related to; -Order Status -Order Fulfillment -Delivery Status -Product Inquiry -Returns and Exchange -Refunds and all other concerns. "
