VA Profile -- Bonevie Taboclaon
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Bonevie's background, while also demonstrating her writing skills..
“I worked as a customer service representative for 8 months in a call center company. My responsibilities for the job are to take both inbound and outbound calls, to answer inquiries about the services that we offer. I explain to them the policy and the terms of our loan as well as the process and requirements, I also set up payments of the customer and process loans as well. In a busy day we take 70-80 calls during the shift and process about 5-8 loans a day. After working as a CSR, I was promoted to be a collection specialist and my main task in this position is to set up payment plans for our customers who failed to pay their dues on time. I sometimes do some outbound calls to follow up and remind them about their new payment plans.
Earlier this year, I attended a training to be a virtual assistant specializing in real estate. Where I got my first ever client, a real estate investor. I worked for her for 6 months. My tasks are to convert leads to appointments. I also take both inbound and outbound calls. Before setting up an appointment I need to ask some qualifying questions regarding the property and then decides whether the home seller is a hot lead or it is an appointment made. Alongside with this, my other tasks are; lead generation that we will source from Zillow and DealMachine, I run some text campaign as well, sending some promotion messages to prospect leads and doing some follow ups with the leads.
I believed that these skills and experiences that I gained from my previous job is essential for the position that I am applying for. I would want to offer these skills and use your platform for career growth and also to be of help with the clients that are looking for someone to delegate the tasks in order for them to have more time to grow their company.''
