VA Profile -- Carlos Ortiz
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Carlos' background, while also demonstrating his writing skills..
“Most of my work experience is in the call center industry. I have done customer service most of my job career. My first job was as a tech support agent, I did that for approx a year. Basically taking inbound calls from customers having problems with either their internet, cable or, phone service from a certain US company. It was basic troubleshooting, if I was not able to get the issue resolved remotely, I would schedule an appointment for a field technician to go out there and get it fixed. My second job title was at a auto insurance company. I was doing what was called bilingual assistant. My job duties there were taking inbound calls, get the basic information from the customer wanting to get an auto insurance quote, tell them about the company and once I got everything I needed, I would transfer the call to a licensed broker in the US, and that was it, that was my job. My third job was again as a customer service agent for a loan company, my duties there included taking payments over the phone, answering their questions, rescheduling payments, verifying new loan applications and providing general information about our loans. After that covid came and started working from home for a company that sold socks, very expensive socks.
I was a customer service agent and gave support through the phones, chats and, emails. Just providing general information about our products, processing returns and exchanges and just answer whatever questions the customer may have. after that i went through several WFH jobs, currently seeking for a good job a good paying one and something with a great work environment where I feel welcome and comfortable working in. ''
