• VA Profile -- John Kean Chavez



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand John Kean's background, while also demonstrating his writing skills..


    "Providing excellent customer service has always been my passion. I've been in the industry for 5 years supporting U.S. based financial and technical institutions. I have started with Citi Bank, then was transferred and pioneered Green Dot bank. I've been with AT&T as well where I was promoted as Subject Matter Expert then as a Team Leader. Recently, I was with Synchrony Bank as a collections representative. I have a proven track record of being successful at what I do, and I am ready to use my experience and skills to help you become even more successful.

    I started working in the BPO industry way back 2014, with Genpact Philippines as a Customer Service Representative for CITI Bank. I, then, became part of the pioneering team for Green Dot Bank where I handled Tier 2 which deals with Disputes and supervisory/escalated calls. I was a working student back then so I transferred with AT$T U-verse Alorica Philippines where I got promoted first as a Subject Matter Expert then later on as a Team Manager. Stopped working in a BPO setting to focus on my studies, approaching the finals years of it. When the Pandemic started, I worked with Synchrony Bank as a Collections Representative and eventually as a Portfolio Control Manager."