-CUSTOM WOODEN LETTERS ORDERING POLICIES-

***WE ARE CURRENTLY ACCEPTING RUSH ORDERS FOR CUSTOM LETTERS *RUSH charges apply!***

IMPORTANT PRODUCTION NOTE:
*DUE TO EXTREMELY HIGH DEMAND, PRODUCTION TIME ON ANY HANDPAINTED LETTERS (WOODEN OR PAPER MACHE’) IS 5 WEEKS UNTIL FURTHER NOTICE!
. . . . . . . . .

(1) PLACING ORDERS:
After reviewing our Pricing & Ordering Policies & Once you are ready to place an order, You will complete our online order form & a PayPal invoice will be sent to you.

(2) Payments:
To secure your order on our calendar, you must pay your total order up front. As a courtesy, we will allow clients to pay a 50% deposit (for orders of $200 or more).

Deposits NOT accepted for:
a.) Orders of 5 letters or less
b.) Special offers or promotions
c.) any RUSH orders
These orders MUST be paid in FULL.

(3) PREVIEWS & PROOFS:
After your payment or deposit is received, at your request, you will be provided with a sketch of the design concept within 14 business days.

You may then make any necessary revisions to your design & approve for production

(4) Final Payment:
If a deposit was paid, your final balance must be paid within 2 weeks after your order is placed.
PAINTING begins only after your final payment has been made.
** Please Note: YOUR COMPLETION DATE MAY CHANGE ACCORDING TO WHEN YOU PAY YOUR FINAL BALANCE! **

(5) Shipping:
Custom orders will be produced & shipped based on the depth & details of your order. Your shipping date may be subject to change based on when your final payment is made or the progress of your orders’ production.
[Standard Production times can range from 4-10 weeks, depending]

IMPORTANT NOTICE!: Once you have approved your order(s) for printing & production has began, any design changes that you request may be subject to a re-design fee or a whole new order having to be re-placed.
NO REFUNDS WILL BE GIVEN

Please be considerate that our letters are individually hand painted and target shipping dates may exceed the original shipping date, if the design details demand more time.

Thank You So Much For Your Order, It is always our pleasure!
(rev 3/28/16