• VA Profile -- Paul James Coran



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Paul's background, while also demonstrating his writing skills..


    "I'm a big fan of books and RPGs and I also love cooking and mountaineering. I'm a hardworking dynamic person and can easily adapt to whatever type of work that needs to be done. I'm also very meticulous when it comes to my work. Making sure that it has been thoroughly checked several times to ensure quality and reliability. I have advance knowledge in Microsoft Office tools especially Excel and also with other online collaboration tools like Google Office Suite, Trello, and Slack. I have intermediate knowledge of some of the highly used CRMs like Salesforce, Bitrix, and Zoho.

    I’ve worked in the contact centers for 12 years starting as a customer service, a technical support representative, and as a team leader. I’ve worked with various accounts like Hewlett Packard Asia Pacific supporting customers from Australia and New Zealand, Microsoft North America supporting their XBOX console gaming platform, I’ve also worked as a customer service rep for a telecommunications company in the UK called Virgin Mobile.

    I want to highlight my leadership role in which I worked as a team lead for 3 years supporting one of the biggest online platforms eBay North America, I served two accounts called the Escalations and the Appeals team. Our support was to handle disputes between the buyers and sellers, help them sort out issues during the transaction. On the buyer’s side, we help them with issues like failed delivery of the package or items that were not as described in the listing, we make sure that the individual sellers responsible for those issues will be held accountable for the transaction fiasco and help the buyer’s get their refund. On the flip side, we also handle seller’s complaints about buyers making a false claim, our role is to help the seller investigate and double-check if the buyer’s claim is true and that it follows eBay standards when it comes to claims. As a team leads apart from the mentioned role, I also handle supervisory calls and VIP members like sellers who have a minimum of 1,000 transactions per week.

    I started my freelance career at the of the pandemic in 2020 where we were forced to stay at home. I started as team lead for a group of freelancers whose job is to generate leads using LinkedIn, my job was to handle the attendance and consolidating the agent’s productivity report at the end of the day. It lasted for 1 month. I also worked as an appointment setter for a health insurance account. My last freelance work was I became as a project coordinator for a client with a small business in property preservation. My job was to coordinate with our various clients on their various work order assignments making sure I find the right field worker for that specific property and that we met their deadlines. I also do administrative work for that specific client like handlike the invoice records, answer phone calls like a remote front desk officer."