• VA Profile -- Jourjine Navarro




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jourjine's background, while also demonstrating her writing skills...


    " I am confident that my background and abilities are an excellent match for the job. Please allow me to highlight my skills and competencies.

    I have 7 years wide-ranging experience as a BPO worker in fast-paced work environments handling accounts in telecommunications (Boost Mobile), email services (AOL), online payment platform (PayPal), logistics (Toll Global express), pharmaceutical companies (Exact Care Pharmacy and SmartScripts Pharmacy) and auto and truck parts and accessories (AutoAnything.com and Morris4x4center.com).

    I had started my career in the BPO industry as a Customer Service Representative with Teleperformance for a telecommunication company, Boost Mobile. The main role is to answer calls from customers and assist them with their requests and queries regarding their phone service such as phone and service activation, phone troubleshooting, upgrading their phone service and upselling for their phone insurance. I have stayed for 2 years with them and was about to be promoted but I refused as I would need to complete my Bachelor’s degree, I had saved a little for my tuition fees and expenses.

    I enrolled myself in June 2014 but came August 2014 I wasn’t feeling okay with just studying and not being able to help my parents with the bills and rent so I decided to apply for work . It was hard at first, I spent my mornings sleeping for a few hours, preparing my daughter for her school and going to school myself by lunch time. My afternoon will be spent studying, after school I get to sleep for a few more hours and work is from 10PM until 7AM the next morning. I worked as a Technical Specialist with Alorica Lipa for their AOL account. The main role is to answer calls from customers and assist them with their queries and requests such as password reset for their email, computer troubleshooting, queries regarding their premium service, sales call and upselling for customers who have regular emails wanting to take advantage of the premium service for emails.

    After a few months, I was successful in managing my daughter’s schooling, my studies and work but then I started taking class for my thesis and things just got busier so I decided to resign. I continued my studies and completed my degree in April 2016. As soon as I graduated, I tried to find jobs that are related to my course but the offers were too low so I decided to try to apply in the BPO industry again, I was hired by Sutherland as a Financial Consultant for PayPal UK. The main role is to answer calls from customers and assist them with their queries and requests regarding their PayPal accounts, PayPal transactions such as withdrawal to their own bank accounts, transfer of funds to other accounts, payment received and payment sent, password reset and reminders on phishing and scam emails and text.

    I was working for CGI Sweden’s​ administrative department, working on job requests sent by clients to be posted on CGI’s website, doing reports on how efficient CGI Sweden employees are when doing their task and searching for eligible applicants on Linkedin for job requests sent by clients. The company was able to help with my skills on email management, email composition, analyzing reports and running reports with the use of MS Applications such as MS Outlook and MS Excel.

    After a few months I landed a different job as a Tier II - Customer Service Executive. We are required to answer incoming calls from customers and make outgoing calls for various reasons - answer inquiries, resolve complaints and provide information. We are also delegated to do reports, answer emails and manage cases for a logistic company in Australia (Toll Global Express). Oftentimes we are not just speaking with regular customers who send out and receive packages but we also communicate with different logistic companies and offices worldwide. As a Tier II representative we work on handling packages as cases,and we do end-to-end process meaning from collection from shipper, while the package is in transit and until it gets delivered. We also work on returns, damage and lost claims, and customs issues. After a year I was eventually promoted as a Subject Matter Expert working with different teams on the production floor, helping them with facts and details that are correct so that the project's/program's deliverables will meet the needs of the clients onshore and management offshore.

    After a few months, I was promoted as a Team Leader with task managing and leading a team with 15 -17 members. This role is for Toll Global Express (Logistics) and Big W (Discount Department Store). Communicating company goals, safe practices and deadlines. Motivating team members and assessing their performance. Provides help to management including training and hiring and keeps management updated on the team's performance.

    I landed 2 remote jobs since September 2020, as a Sales Representative for pharmaceutical companies selling pharmaceutical services and a Customer Service Representative for an auto and truck part and accessories website. The jobs that I landed were contractual and I am now looking forward to a permanent work from home job where I can showcase my customer service skills and expertise.