VA Profile -- Kristoffher Tidalgo
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Kristoffher's background, while also demonstrating his writing skills...
"You have mentioned that you need a person who will answer all service calls to ensure maximum scheduling efficiency without compromising client satisfaction and supports the day-to-day operations of the company by efficiently scheduling technicians to calls For the record, I have been attached to these kinds of work in customer service field.
As you can see in my resume, I've been in customer service for 6 solid years. Within those years, I was handling different LOB's - email support, Tier2/Escalation support, and billing support. Also, I have 1-year experience being in a work-from-home set-up. My expertise focused on billing, complaints, retention, and admin tasks. I have knowledge in using Zendesk, Gmail, Hubstaff, Slack, HRIS, Excel, Google sheets, data entry, generating reports, and web research.
My first customer service experience was when I was working for SiriusXM for 2 years under Sitel Philippines. It was a satellite radio offering music and navigational traffic/system in private airplanes, vehicles, and private yacht/boat. My duties were handling billing, technical assistance when a specific client lost signal with his radio, sales, and retention.
Also, I worked in travel industry for 4 years. I worked for Expedia/Hotwire and Travelliance as a customer service representative or reservation agent. My responsibilities were assisting customers with their hotel and car reservations, ensuring that no errors were made. After 2 years working for Expedia, I was promoted as a Tier2 agent where I started handling escalations and complaints. It was a challenging task but fulfilling at the same time because I would get commendation every time I successfully mitigated the issue.
Working at Travelliance, helped me develop my proficiency in Excel, Google sheets, and Word. I wasn't only assisting hotel and transportation for Norwegian crew, ASL Belgium, France, Hungary, Ireland and Cargologic but I was able to do admin tasks like data entry, web research, coordinating with different internal departments regarding billing or credit card issues, and the like. It was a a big help for me to grow not only in customer care but in administrative side as well.
I am confident that with my experience and qualifications, I am fit for this role. I can promise you that I will assist you in your tasks in time with quality work. I will give you my 100?dication, time, and effort for your company's standard and contribute its success."
