VA Profile -- Ryce Moster
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Ryce's background, while also demonstrating her writing skills...
"Hi! I am Ryce Vinzon Moster and I will be your Customer Service Representative.
I been with the BPO industry for 4 years, not too long but I can say that it taught me great deal about dealing with customers. I am reliable and hardworking individual who has experience giving exceptional, productive and professional service to various call center companies.
I am a call center virgin way back 2013 when I decided to take the position offered by my first BPO Company. I’ve been part of the Credit Management and Customer Service Department for a well-known telecommunication company based in Australia for 1 year and 11 months. I handled inbound and outbound calls. I also have exposure to emails. Aside from negotiating for the overdue balance, placing payment extensions and reconnecting the services, I’ve been trained as well for Billing. Due to business needs, we need to lower our transfer rate so we need to avoid transferring calls and for us to do that we need to learn things done by the other department. I learned to discuss the breakdown of the bill, do credits and adjustments on the account, explained the differences of each plans and resolve all their billing concerns.
Then, I became a Customer Care Representative to a Health Insurance based in US. We call it customer care because we don’t just provide service but we also care about our customers. I can say that this is the most challenging role I’ve ever done. Most of our customers are elderly people, aging from 65 and above. Can you imagine what kind of possible conversation do we have? Aside from the complicated tools, the best part was the description of each plan depending on what State. As I can remember, we have 14 Medicare plans and 15 prescription drug plans. I discussed their benefits and copayments for each medical service. I am also the one providing the computation of their prescription depending on their Tier level, either generic or branded and for how many months’ supply. I also call the doctors and facilities for the customer’s appointment, provide them the list of the nearest specialist or hospitals including the phone number on their area.
And recently, I handled my first financial account. I am a Fraud Analyst of a Financial Company based in US. I only handled the account for 8 months because company decided to give the account to the other vendor. I also handled inbound and outbound calls and emails. I figure out fraud on the customer’s account, verify if it is valid or invalid. I can say that even though this is my first financial, I have done well. I always had an excellent feedback from my customers and what’s behind that is my willingness to do extra mile for my entire customer.
I am a fast learner and I am always willing to take new roles if needed. I can assure you that I provide the service and skills you are looking for and that is because I have my determination.
Thank you and have a great day!"
