VA Profile -- Roniliza Lipat
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Roniliza's background, while also demonstrating her writing skills..
"This is Roniliza E. Lipat, I was a customer service representative based in United States, and the account I handled is under Healthcare which is Dental. I've been with there for more than a year.
- I am able to do the benefits, claims & pre authorization.
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Give all needed information for benefits, claims, & appeals for dental account.
I'm knowledgeable as well how it paid and how it will be processed."
