• VA Profile -- Merry Jean Magboo



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Merry's background, while also demonstrating her writing skills..


    "I'm a competitive and hardworking customer service collections specialist with 9+ years of experience,customer-facing support roles within auto finance, recovery, and the multi-client credit card industry. With friendly, approachable, and patient characteristics, I can deliver and exceed the expectations of client and customer needs, providing solutions and an excellent customer service experience. I have experience in the e-commerce industry, such as Amazon / Amazon Seller Central (Amazon Arbitrage), Shopify, Walmart, and Etsy. Processing orders via dropshipping from Amazon and Walmart, Home Depot, Bed Bath and Beyond, Blain's Farm and Fleet, Boscovs, Costco, eBay, Hardware And Tools, Lowes, Mills Fleet Farm, Overstock, Sam's Club, Vitacost, and Zoro. manual (auto or semi-auto ordering) with OAGenius.

    As a Process Developer / Senior Collections Specialist, I am collecting delinquent accounts from early to late-stage accounts for the auto-finance and multi-client card industry. I have also handled charged-off accounts dealing with third-party agencies for credit repair.

    Part of my task as being a Customer Service Happiness Manager / General Virtual Assistant was to handle customer inquiries, solving technical issues, maintaining healthy account health in Seller Central, product research and concerns by processing refunds, replacement through Amazon Seller Central and Walmart, answering tickets in GrooveHQ and Zendesk (CRM), organizing tasks in Asana and Trello, and to offer the best customer experience by ensuring customers achieve their desired outcomes while using our product or service.

    Updating the company database, SOPs, digitizing physical records, and preparing periodic reports. Converting negative product feedback into positive feedback. I have experience moderating our Social Media pages, sending ManyChat, and managing our scheduled posts, and at the same time worked as an email assistant to our former CEO. Answering tickets in Zendesk for client's inquiry (technical support) for a dropshipping software company, OAGenius. "