VA Profile -- Dennis Vergara
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"I, Dennis LB Vergara, am a highly-skilled professional with proven experience in human resources, legal services, education, and customer service. I believe that my skills, qualities, and experience will enable me to become an effective customer service representative. Through my professional and scholastic achievements, I have proven that I am a hard-working, organized, and goal-oriented individual. With fifteen years of combined experiences , I have developed the skills that are particularly effective to providing customer service. It is with great interest that I apply for the position.
My first job was as a Customer Service Representative at ICT Marketing Services. I was part of an account called CompuCredit, which was a US financial company, for two years and three months. As a CSR, my main task was to handle inbound calls and assist customer with their credit card inquiries such as billing and payment. Part of the job was also upselling of products that customers could use for their credit card such as Payment Protection and Identity Theft Safety. I also worked as a Customer Service Representative for APAC Customer Services under HUMANA, a US healthcare company, for one year and one month.
As a CSR, I handled inbound calls to help the customers with inquiries on their healthcare policies such as HMO coverage and list of hospitals and doctors covered. I had an experience working as a Recruitment Associate for BASICS Affiliate for Sourcing, a third party of Convergys for nine months. As a Recruitment Associate, my main task was to phone screen applicants of the company. I contacted the leads given per each day to screen and invite applicants. I had a quota of forty invites per day and an expected show-up of fifteen candidates out of the invites. I also worked as a Legal Assistant for Militante and Associates Law Office for three years and seven months. I assisted the lawyers in preparing, filing, and safekeeping of documents. I also did proofreading, research, and administrative support to the lawyers.
I also worked as a Customer Services Representative for nTrust, a remittance company. As a CSR, my tasks were responding to inquiries and concerns through email and outbound calls, processing online applications and verifying submitted personal information. My most recent job was a Freelance Academic Tutor to Korean students. I worked as a Tutor for ten years wherein the last six years was full time. As a Private Tutor, I taught English and all subjects since they were enrolled in the schools in Metro Manila, helped them with academic requirements, and checked their progress in terms of communication skills. "
