VA Profile -- Oscar Garcia
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Oscar's background, while also demonstrating his writing skills...
"Hello, my name Is Oscar Garcia
I have over ten years’ experience in both telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledge with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition.
As a customer service representative at SeaWorld parks, my duties included providing guests information about our parks to driving directions. Assisted guests with making reservations, upgrading their tickets, vouchers, passes to rides, shows and providing them with park hours. By the end of my five-year tenure with the company, I had earned a senior role in the customer service department taking calls from guests to eleven of the twelve parks. Only a handful of employees had ever achieved this high level of trust and responsibility which included taking payments over the telephone.
From day one I wanted to learn everything I possibly could about each park and its wildlife residents. Never in my wildest dreams did I imagine this would pay off in the long run. Wanting to earn recognition as a top agent, I started learning everything I could about each park during my off hours since the bulk of handle-time was spent looking up information for the guest.
Having thorough knowledge of each park, it’s residents, shows, rides, exhibitions and attractions, would be the only way I could achieve the number one spot month after month by taking an average of 75 to 100 + calls per shift with 95% CSAT.
My experience in diverse industries from tech-support with Nintendo of America to Customer support with SeaWorld taught me to quickly establish positive rapport with clients and work well and assist co-workers with difficult calls. Hoping to use my wealth of experience to attain employment in a customer service role with your company.
Thank you very much for the consideration"
