FREE Customer Care Analysis | Mi Local Perks, LLC Discover what you could be doing differently to attract new customers and get the ones you have to spend more money! (Upon completion of this brief questionnaire, you will be redirected to our website homepage.)
Your Full Name *
Your Position/Title *
Business Name: *
Email *
Website URL:
Telephone Number: * Please include area code.
Address *
City and Zip code *
How did you hear about us? * Select from an option below: Facebook/Twitter/LinkedIn Local Event Newsletter Sales Representative Postcard/Brochure/Flyer Friend/Relative/Co-Worker Other, not listed If you chose other not listed or sales rep, please complete field below.
Describe other or name sales rep.
How long have you been in business? * Select from an option below: less than 1 year 1-2 years 2-3 years 3-5 years 5+ years
Who are your customers? * Select from an option below: Consumers/Retail Shoppers Other Businesses Both
Business Description: * What do you sell? Briefly describe your products or services.
How often do you offer a discount or sale? * Select from an option below: Daily Weekly Every Other Week Every 3-4 Weeks Hardly Ever. Not sure.
How do you reward frequent shopping? * Select from an option below: Coupons/Discounts Gift Cards/Certificates Store Credit/Money We don't offer rewards. Not sure.
How do you reward referrals? * Select from an option below: Coupons/Discounts Gift Cards/Certificates Store Credit/Money We don't offer rewards. Not sure.
How do you collect customer feedback/suggestions? * Select from an option below: We have a suggestion box. We offer periodic voluntary surveys. We offer frequent surveys. We give incentives to survey takers. We don't collect customer feedback. Not sure.
How do you handle complaints? * Select from an option below: We are swift to satisfy the customer. We rarely ever get complaints. Most complaints are unfounded. Not sure.
For every 10 customers, how many do you think return to shop within 60 days? * Select from an option below: 1-2 3-4 5-6 7-10 Not sure.
How many new customers do you attract within 60 days? * Select from an option below: under 10 10-20 20-30 30-40 40-50 50-100 more than 100 Not sure.
How much do you spend on advertising each month? * Select from an option below: $0-$500 $500-$1,000 $1,000-$2,000 $2,000-$3,000 $3,000-$5,000 $5,000+ Not sure.
Which best describes your advertising campaigns? * Select from an option below: A. Print Media/Direct Mail/Coupons B. Social Media C. Word of Mouth D. Business Assoc./Chambers E. Local Events F. Radio G. TV H. Billboards J. Newspapers/Magazines All of the Above. Other, not listed. Not sure. If there is a combination of these, please type the corresponding letters in the field below.
Ad combo campaign - type letters here: If ad type not listed and you chose other, describe it here.
How often do you use social media to promote your business? * Select from an option below: Daily Every few days Weekly Every couple of weeks Once per month Hardly ever Not familiar with social media Not sure. Social media like Facebook, LinkedIn, Twitter, etc.
How often do you poll employees about customer satisfaction? * Select from an option below: Daily Every few days Weekly Every couple of weeks Once per month Hardly ever Not sure.
What do you do with the information you gather from customers and/or employees? * Select from an option below: Take quick corrective action. Try to gather additional information. Wait to see if problem gets better. Too busy to do anything about it. Not sure.
Any questions or comments?
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