VA Profile -- Helene Sarah David
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Helene's background, while also demonstrating her writing skills...
"Most of my work experiences are with BPO companies, I could say that I have a full grasp in understanding how and what customer service means, especially when your daily scores are measured in metrics purely and solely based on the customer's satisfaction or experience.
My first job role was a collections agent in a BPO named Genpact, Our client was an auto-loan company called GMAC, my main responsibility is to collect past due amounts from the customers and process the payment over the phone. The fulfilling part of this job is that you know that you are able to help the company get their money back by also helping the customers by giving payment terms that are within their means.
The second job role that I got was technical support for mobile phones, with the Australian Telecommunications company, OPTUS, my role is to fix customers technical issues in almost all different make and models of the phone, we are responsible in submitting a ticket if the customer’s issue is out of our scope, or after all troubleshooting has been done on our end.
Lastly the most recent working in office experience that I had was with OPTUS as well, but in a different LOB/Line Of Business, which is the retentions and relocations department, this role has been the most challenging one in terms of Customer satisfaction, since in retention most of the calls that we had was from customers who are already dissatisfied and ready to opt out from the company’s service, the rewarding part of the job was when you are able to retain and gain the customer’s trust back by giving them options on their plans that is more suitable to their needs."
