VA Profile -- Maureen Pascual
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Maureen's background, while also demonstrating her writing skills...
"I have almost 8 years of work experience in Customer Service. My first job at Startek International allowed me to demonstrate my potential in providing excellent delivery of instructions and resolution with customers through the use of positive language and giving them options with the services we offer. Many times I was recognized as the top agent because of my dedication and how I can convince my customers to resolve their issues over the phone.
By listening to customers, I can understand their situation better and give them the necessary information they need, and value their time. I have experience in booking service repairs for their cable, phone, and internet service, billing, and troubleshooting over the phone.
With my second BPO company, I have been recognized as one of the top agents because of my passing metrics and consistency. I have the best customer experience because I always give them a personalized experience and without violating any rules of the company.
I am well experienced when booking trips through Expedia for customers and calming upset customers when there are issues with reservation.
Some of the most significant skills I would utilize if hired to be your Customer Service Representative include outstanding communication ability, attention to detail, and critical reasoning. "
