• VA Profile -- Aura Tibay




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Aura's background, while also demonstrating her writing skills..


    “ I worked as a Full-Time Virtual Assistant for a Real estate client from Upwork for more than 5 years, doing phone calls both inbound and outbound thru "MOJO DIALER" and Google Voice. I also assist in selling real estate properties, also doing data entry into our CRM namely Podio.com for information gathered and I also do ad postings in Craigslist, advertising, research, appointment settings, and other administrative work.

    I have close to 2 years of work experience Part-Time and eventually became Full-Time Customer Support for Eretailing.com (customizedgirl.com) doing emails and chat support via the Zendesk tool. Assists customers with their online design and providing customer service on a daily basis with up-selling through chat as well. Assists customer complaints and concerns involving shipping, billing, design, products, and any other concerns such as backorder-related inquiries.

    I also have worked with another client from Upwork (HHS Capital LLC former Home Loan Management Solutions) for 2 years, way back 2014 till 2016 as a Full-Time Virtual Assistant and it's located in Illinois state, assisting on customer's loan modification questions and coordinating these with banks. I am also doing phone calls for clients and assist in selling Real Estate properties, I also do ad postings on Craigslist, advertising, research, and other administrative work such as emails, e-fax, etc. I also do scheduling and appointment-setting for my client and customers.

    I have a good internet connection with very minimal to almost zero issues (PLDT fiber optic with minimum 50MBps speed) and an updated desktop and a laptop for alternative use. I have used various tools such as google hangouts, google voice, iMessage, Snapchat, etc. to communicate with customers.''