VA Profile -- Joshua Asuncion
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Joshua's background, while also demonstrating his writing skills..
"I started working in 2016 as a Customer Service Representative/Technical Support Representative in StarTek. I worked with former Time Warner Cable, now Spectrum. I supported and helped customers who were having technical issues with their cable, internet, and phone services. I also helped them regarding their billing concerns such as their billing statements, monthly bill, paying bills, disconnected account, and other billing stuff.
After StarTek, I worked with ATOS under Enterprise Holdings, Inc. as a Help Desk Level 1 and got promoted to Level 2. It was a Business-to-business account. I supported our business partners with their computer issues, software and hardware issues, application issues like Excel and Outlook, network and contract printer issues, and other IT related concerns. When I got promoted to Level 2, I supported Level 1 agents to escalate their tickets to necessary departments. I also help them with their business partner’s concerns whenever they need to know or confirm something. I also do a supervisor call though it rarely happened on that account.
When I left ATOS due to personal issues, I joined 24/7 Intouch as a Netflix Customer Service Representative. I helped our subscribers with their billing, account information and the movies/series they like. Most of the concerns back there were hacked accounts. I helped them recover it and made sure for it not to happen again. I joined Samsung Home Electronics in Concentrix after my job in 24/7 Intouch. I worked there as a Technical Support Representative who helped consumers regarding their technical issues with TVs, Sound bars, and Blu-Ray players. I assisted and taught them on how to troubleshoot and fix over-the-phone problems."
