VA Profile -- Voltaire Quingco
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Voltaire's background, while also demonstrating his writing skills...
"I am experienced in handling chat, emails and calls and have over 10 years experience in the BPO industry and had been freelancing for the past 5 yrs. I am very confident in communicating with clients and as well as with team members during meetings and share ideas on best practices as well.
I used to work with Telework PH, a SaaS startup handling youth sports registrations and scheduling. We used Salesforce as our CRM and we communicate with customers via chat and email. We also use Jira as our project management tool where we report any bugs we we've found and pass it on to our developers for fixing on behalf of the customer. I was handling Level 1-2 and even escalations, as well as onboarding new hires to get them up to speed with the training.
Then I got hired as a Customer Service representative at Yes We Vibe, a clothing and apparel store. Here, we used Zendesk and Gorgias as our CRM, and Ring Central for phone calls. I would still be employed by YWV, but, this current world situation happened. It really hit the company hard since all their production and warehouse are all in China.
I started working in the BPO industry back in 2004, a time when Call Centers were still fairly new here in the Philippines. I would say working in the BPO allowed me to learn and be aware of different cultures, gave me the exposure from enhancing my communication skills thru phone, email and chat, numerous meetings gave me the confidence in training a team, and experienced the true meaning of camaraderie.
Coming from a BPO world, before we handle phone calls, we spend more than a month training which includes English accent enhancements, American culture 101, and product training. "
