VA Profile - Ana
Writing Sample >>> The following is an unedited writing sample. This will help you better understand Ana's background, while also demonstrating her writing skills.
"I am bi-lingual and have over 3 years of professional experience as a customer service agent in different industries ranging from medical, hospitality, and automotive industry. Within all roles, I would handle calls in a fast paced environment taking care of the the customer's needs and resolving concerns.
When I worked in customer service for the hospital based in the US, I was responsible for dealing with the initial inquiry; quickly assessing the need and progressing to the appropriate routeway. This entailed communicating all levels of stakeholders including patients, doctors, parents and pharmacies (multi-tasking between them) ensuring patients received the high quality and fast medical care they deserved.
Working with Vehya helped me prove myself to be a responsible and capable person with strong work-ethics. My main job with this company was to perform outbound calls to our future leads and maintain communication with them through email, but also making sure a relationship was built before referring them to the next person.
I always go the extra mile to help my customers and this has been demonstrated in appraisal feedback from my managers and customer feedback. I enjoy working in this industry because you have to think and act fast, be assertive but also answer every time with an open heart. For me customer service is about listening, empathising and arranging solutions quickly and efficiently – conscious that the next customer is waiting."
