VA Profile -- Reniel Narez
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Reniel's background, while also demonstrating his writing skills...
"I have been working in Customer Service Industry for more than 7 years. I worked for almost 5 years through direct customer service honing my up- nselling techniques, conflicts resolution skills in Uniqlo and Hennes and Mauritz Inc.
I recently worked in Alorica Teleservices as a Call Center Representative(CSR). I spent almost 2 years Honing phone etiquette, conflict resolutions, Identifying inaccuracies in data bases and drive customer satisfaction. By the end of my tenure at Alorica Teleservices, I had achieved the following results:
●Quality Customer Service Rating= 98% for almost 2 years
●Resolved 95% Customer issues, thereby reducing the caseload of my team manager.
●Lowest Customer Call back turnover for almost 2 years.
I believe that my customer service skills and customer service experience would help your company boost customer satisfaction."
