VA Profile -- Gretchen Pauleen Tormon
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Chen's background, while also demonstrating her writing skills...
"I started working as a frontliner since 2010 from various accounts such as financial, travel, and telco_through calls, email and chat which I considered my journey towards unending growth.
Most of my handling experiences in 9 years were customer service, basic tech support, payments, website walk throughs, before and after sales support such as porting and deliveries for residential and business clients. With this, I have developed skills in customer satisfaction and tool optimisation that helped the company meet it's metrics.
I always have the drive to keep learning new things,_ From a Specialist I stepped up as a Subject Matter Expert where I had the privilege to handle teams in terms of Escalated situations, Coaching of approaches and opportunities and Corporate culture."
