VA Profile -- Repel Edano
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Repel's background, while also demonstrating his writing skills...
" My first call center experience was from an Inhouse BPO Company held a position of webmaster technical support. My responsibilities were web troubleshooting and receiving phone calls from web subscribers. We support adult websites in the US. I learned to become responsible for delivering good customer service and resolution. I stayed with the company for five years and eventually ended with a support management position.
Then, I worked as a Team Lead for about three years. I started as an Inbound Customer Service and Technical Support for one of the leading US service providers and eventually been promoted as a Subject Master Expert then become a Team Lead. My main task as a Team Lead is to rectify all the phone issues and home connectivity issues. Decides when it comes to sending refurbished phones and modem. I learned a lot when it comes to treating customers, understanding their frustrations, and leading them to the right resolution.
When I got the position of a Team Lead, I shared all of my knowledge and best practices. From troubleshooting our customer's mobile phone or modem, shipping new devices, or refurbished modems.
Recently, I worked as a technical support for a US phone service provider. During my stay, my responsibilities include calling and receiving phone calls from customers having issues with the connectivity in their area and mainly phone issues. I also handled the shipping process of their refurbished phones and signal booster/extender. I am also responsible for setting up a truck roll or technician visit. I learned to become observant of making sure all the technicians' schedules and shipping dates followed.
I also want to share all of my experiences with you. I am confident that this will surely benefit your company."
