NEGATIVE SALES COMMENT RESPONSE
We love comments from either Team Managers or Customers, as it helps us get better at what we do. Please complete this form, each and every time a pertinent point is made by either a TM or Customer. It will help identify a problem, and form a basis of a resolution, so it is not repeated. Thank you!
Function Number or Date of Event?
Name of TM or Customer?
Wording of Complaint? (Ideally copy and paste from Report)
Name of Elizabethan Responder to Negative Comment?
The Complaint was caused by:-
Incorrect Intruction from Sales Staff
Error by Serving Staff
Other. Please explain.
Please describe the Cause of the Complaint, in your opinion.
Please describe the Steps that need to be taken to avoid a re-occurrence?
Have the Steps been taken as described above, to avoid a re-occurence?
If "Not Yet!", by what date will the Steps have been implemented?
Who will be responsible for the implementation of the Steps?
Who needs to be involved to help with the Steps required? Please name.
Thank you for completing this form.
It is essential for helping us to be the best at what we do - ALWAYS!