VA Profile -- Jan Abram Czar Alcantara
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jan's background, while also demonstrating her writing skills...
"My first exposure as a Customer Service Representative was back in December of 2015 under an electronics account. It was Customer Service with Tech Support on the side since that company offered electronics as part of their product platform. We took orders over the phone via our website. We troubleshoot faulty electronics that our customers had ordered from our website. Another task on the side was creating and managing tickets for complaints.
Then came June of 2018, I was again exposed as a Customer Service Representative but at the time, it was more focused more on Customer Service with no Tech Support. It was for an E-commerce account. Our main tasks were taking orders over the phone via our website and accepting payments. Our side tasks also included creating and managing tickets for complaints, handling account disputes and discrepancies.
May of 2019 was when I decided to work from home. My first job working from home was being a Virtual Assistant for a start-up E-commerce company. My main tasks were Email and Calendar Management, and Project Management of our contractors. Also, a couple of my side tasks were inbound and outbound calls from investors and B2B/B2C offers.
On September of 2020 was when I worked for a Real Estate investor. His line of business was buy a house, renovate it, and sell it on a price he would get profit on. I did Cold Calling 80% to 90% of the time to buyers and sellers. Also, a part of my side tasks were Data Entry and Email Management."
