VA Profile -- Janine T. Nabiula
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Janine's background, while also demonstrating her writing skills..
"I have recently worked for Accenture Inc. for 4 years, wherein I became a part of an outbound team processing email and portal applications. We do outbound calls to electricians and builders for accounts set up and have their forms amended when needed; this also includes fee acceptance and advising them of the defects on site. We also do business to business calls to electricity distributors and meter providers to prevent delays and raise escalation cases. Additionally, I transferred to Google as a technical support associate where we handle support for domain registration and DNS-related issues and troubleshooting via chat and email.
Prior to my employment with Accenture, I was a Victual Quality Analyst for Harte Hanks where we audit and monitor transactions for all channels (calls/emails/chat) made by the customer interaction agents. We give support to Operations by conducting retraining, quality orientation, one-on-one coaching, and real-time remote monitoring as requested. This role also ensures that the agent quality scores are in compliance with external client quality guidelines and policies.
I was a technical support representative for Samsung for 3 years before being promoted to be a part of the Quality Team. As a Tier 2 Remote Support Representative, we provide advanced troubleshooting by remotely accessing computer devices to perform diagnosis and troubleshooting. This involves software and hardware issues, covering support for laptops, all-in-one PCs, tablets and printers. This role has helped me gain confidence in terms of my communication handling and problem-solving skills.
I hope to hear from you again."
