VA Profile -- Reinee de Guzman
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Reinee's background, while also demonstrating her writing skills...
"My background includes sales, executive and personal assistance, customer service and a bit of accounting work.
I recently worked as a virtual sales and executive assistant for an Australian Company. It's a company that supplies point of sale system or what we usually call ordering screens for restaurants, cafes, hotels and cinemas. My main responsibility includes managing calendars, hotel bookings, appointment setting, managing CRM (Salesforce and MYOB), proposals and attending customer needs. Prior to this one, I was based in Dubai UAE and worked there for almost 5 years. I've been a receptionist, sales coordinator, executive assistant and customer service, all wrap into one. When you are based overseas, you have to be flexible when it comes to work. Due to an unfortunate event, I have to come home and be with my family.
My fulltime inbound customer service experience was in a call center. I have 2 years experience in a medical account called Wellpoint. My task includes getting approvals for prescipted medication for different insurances, speaking with doctors and pharmacist for approvals. Peak of my career in this field was when I joined a financial account called Bank of New York Mellon. We were handling stocks from different companies like Chevon, HP and Metlife. This is one of the most interesting accounts, since we have to deal with stocks, dividends information and company backgrounds. One of our main tasks was to help clients on how to deal with their shares. If they want to sell it, transfer it, and all the necessary documents required. I’ve stayed in the company for 3 years before trying my luck in UAE.
I do understand that you are looking for a positive, dedicated and skilled customer service, I believe that I can deliver what is needed by the company."
