• VA Profile -- Al James Capiral




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Al's background, while also demonstrating his writing skills..


    “My previous job title is a customer service representative, I handle one of the Medicare sponsored plan in the United States. I am assisting members specifically with the problems or concerns that they have with the insurance specially when services are not being provided correctly to them and if they are experiencing delays in receiving the benefits. This industry taught a lot of things in terms of handling inbound and outbound calls to provide the best quality customer service.

    I am specialized in assisting members in scheduling appointments with their providers/specialist. Probing questions to confirm and dig for the main reason of the call. Some of my expertise are addressing amount that they should pay for services. I can also provide extra mile that helps strengthen the trust and the assurance that each and every customer will be assisted and treated with respect and courtesy.

    Placing callers on hold with minimal time to check and confirm details and giving precise information is critical, that is why we are always being monitored and coached to be the best customer service representative version day by day. Providing empathy statements is always present if they felt dissatisfied for them to know that we don't like them having negative experience with the company. I do all of this with confidence and with experience.

    I am willing to be trained and gain new knowledges to use as my tool in providing service to members/subscribers. This opportunity will be the best to show how I can handle calls and chats interactions effectively.''