VA Profile -- Sheine Mae Cabog
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Sheine's background, while also demonstrating her writing skills..
"I began working in the call center industry, which was exactly 5 years ago. For four years, I worked as a customer support representative for an e-commerce company that sells weight loss food supplements to customers in the United States. As a customer service representative, I would be the first point of contact for incoming phone calls, emails, and chats, and I would assist customers with complaints and concerns, as well as provide product information.
I was also in charge of taking orders, returns, and reshipment. Basically, my main goal was to ensure customer happiness while also providing professional support.
I've also worked as an appointment setter for a merchant cash advance campaign. The job icludes were contacting, pre-qualifying, and scheduling business owners to receive a loan advance for their company's expansion.
When the pandemic started, I opted to work from home and was employed as a cold caller for a real estate wholesale investor client which also happened to be my final employment too since it was only a contractual project. The responsibilities include following a scripted call flow, assessing the motive of clients to sell their property, and handling client queries and concerns.
Through these experiences, I have been able to gain skills in managing spreadsheet, developing my communication and problem- solving skills.
I'm not someone who readily gives up on things because I enjoy learning new things. I always make it a point to give everything I have to every job I do so that I can be a great fit for the role and help it succeed."
